AI automation · agents for customers
AI agents for customers. Chat, voice, email
An agent that answers customer questions from your company’s own documents, takes requests, books appointments and passes to a person exactly the cases that need one. On your website, on WhatsApp, on the phone, by email. At any hour, with the same answer.
The problem. Missed calls, late replies
The same questions, dozens of times a day: “how much is it”, “when does it arrive”, “is it done yet”, “do you have it in stock”. Whoever answers them has no time left for the requests that matter. Whoever gets no reply the same day calls a competitor.
What we deliver. An agent that knows your company
Answers from your documents, your products and your rules, not from the internet.
What it does not know, it says it does not know, and hands over.
Channels.
Website chat, WhatsApp Business, email, phone (voice agent), Messenger.
Actions, not just answers.
Books appointments, opens tickets, checks an order status in the ERP, sends the standard offer, collects the details for a quote.
Handover to a person, with the full context.
Reports.
What customers ask, what has no answer yet, where requests get lost.
How we work. From documents to agent
We gather the sources
FAQ, offers, procedures, catalogue, escalation rules for the cases that go to a person.
We build and test
The agent is checked against real questions from the last few months.
We connect
To your channels and to your systems.
We launch and extend
First with a person watching over it, then we extend what works.
What we don't do. Promises the agent can't keep
We do not build agents that make up answers, we do not replace people where the customer wants a person, and we do not let an agent make decisions about money or contracts without validation.
Proof
We run the same workflows internally: requests that reach Amazing Soft are classified, prioritised and prepared for an automated reply. Client case studies in the portfolio.
Your customers ask. The agent answers
no obligation · 30 minutes: bring your list of frequent questions and leave with a plan