The hub for successful interactions with customers.
Supporting your clients means supporting your company. Our consolidated, AI-powered customer service platform gives you all the tools you need to connect to customers, offer them support, and nurture valuable relationships that will last a lifetime.
The hub for successful interactions with customers.
Supporting your clients means supporting your company. Our consolidated, AI-powered customer service platform gives you all the tools you need to connect to customers, offer them support, and nurture valuable relationships that will last a lifetime.
Provide genuine help.
Whenever customers reach out to your support service, something is bothering them. A simplified and friendly interface can offer them every answer they need when they need it.
Take your customer service to the next level with:
- 24/7/356 online support desk, combining human agents and AI-powered chatbots for maximum efficiency
- Secured customer authentication (using a variety of options, from login credentials to biometrics validation)
- Automated workflows, allowing quick identification of customer intent, and provide natural next steps in the conversation
- Instant workflows verification, making sure that compliance and SLAs terms are followed accordingly
- Automated agent activity, empowered by AI that routes messages, calls or email to the most relevant and experienced agent, based on client input
- Data-driven conversations that replace traditional support tickets and provide insight into customer history for optimized customer journeys
Provide genuine help.
Whenever customers reach out to your support service, something is bothering them. A simplified and friendly interface can offer them every answer they need when they need it.
Take your customer service to the next level with:
- 24/7/356 online support desk, combining human agents and AI-powered chatbots for maximum efficiency
- Secured customer authentication (using a variety of options, from login credentials to biometrics validation)
- Automated workflows, allowing quick identification of customer intent, and provide natural next steps in the conversation
- Instant workflows verification, making sure that compliance and SLAs terms are followed accordingly
- Automated agent activity, empowered by AI that routes messages, calls or email to the most relevant and experienced agent, based on client input
- Data-driven conversations that replace traditional support tickets and provide insight into customer history for optimized customer journeys
An intelligent CRM focused on customers.
Learn how customers relate to your company and brands, and use that information to create advanced user experiences. We can help you optimize your team’s performance and lower your costs, with no compromise to the direct customer relationships.
Discover the re-imagines CRM that provides:
- Automated messages, based on customer profile and status, as well as on services or products they use
- Prioritized customer conversations, triggered by customer behavior
- Automated conversation status updates, improving the efficiency of your customer service teams and creating a transparent communication with the customer
- AI-driven recommendations, following customers journey and their interactions with your support channels
- Swiftly organized customer requests and resolutions data pool, using personalized customer attributes
- Complete and in-depth customer data analysis, supporting business decisions and product development
An intelligent CRM focused on customers.
Learn how customers relate to your company and brands, and use that information to create advanced user experiences. We can help you optimize your team’s performance and lower your costs, with no compromise to the direct customer relationships.
Discover the re-imagines CRM that provides:
- Automated messages, based on customer profile and status, as well as on services or products they use
- Prioritized customer conversations, triggered by customer behavior
- Automated conversation status updates, improving the efficiency of your customer service teams and creating a transparent communication with the customer
- AI-driven recommendations, following customers journey and their interactions with your support channels
- Swiftly organized customer requests and resolutions data pool, using personalized customer attributes
- Complete and in-depth customer data analysis, supporting business decisions and product development
Improved customer experiences with exclusive AI tools.
AI assistants are getting smarter every day, as they learn, adapt, and react faster to customer input. Our built-in AI-powered bots can create a better journey from day one.
Instruct your chatbot to be the perfect customer service assistant with:
- Context recognition (from text, voice or video input)
- Simple and fast data processing, rerouting the customer towards an automated answer or human agent if needed
- Customer engagement, through tone and words detection, ensuring unhappy customers are addressed first
- Learning capabilities, analyzing collected data in real-time to become better when interacting with customers
- Automated conversation classification
Improved customer experiences with exclusive AI tools.
AI assistants are getting smarter every day, as they learn, adapt, and react faster to customer input. Our built-in AI-powered bots can create a better journey from day one.
Instruct your chatbot to be the perfect customer service assistant with:
- Context recognition (from text, voice or video input)
- Simple and fast data processing, rerouting the customer towards an automated answer or human agent if needed
- Customer engagement, through tone and words detection, ensuring unhappy customers are addressed first
- Learning capabilities, analyzing collected data in real-time to become better when interacting with customers
- Automated conversation classification
Keep an open channel to your customers.
Depersonalized customer service can deeply hurt your brand. Engage your team and clients in real conversations that drive understanding and customer satisfaction, with the right mix of automation, intelligence, and human touch:
- A consolidated customer support and relationship platform, designed on-demand to suit your company profile
- Convenient and intuitive communication tools for your team and customers alike
- Scalable and flexible interface, that you can grow at any point
- Seamless integration in your operations and third-party collaborations
Keep an open channel to your customers.
Depersonalized customer service can deeply hurt your brand. Engage your team and clients in real conversations that drive understanding and customer satisfaction, with the right mix of automation, intelligence, and human touch:
- A consolidated customer support and relationship platform, designed on-demand to suit your company profile
- Convenient and intuitive communication tools for your team and customers alike
- Scalable and flexible interface, that you can grow at any point
- Seamless integration in your operations and third-party collaborations
Not sure what is the right level of business process automation for your company? Our team of AI/ML specialists, industrial automation, and Big Data experts can help you decide.
Not sure what is the right level of business process automation for your company? Our team of AI/ML specialists, industrial automation, and Big Data experts can help you decide.
Empower your agents
to deliver great support
Our platform is as intelligent as your team, and the best thing about it is that they can evolve together. Personalize our platform with just the right functions to level up your support and customer satisfaction.
Reimagine the communication
to your loyal customers
Drive increased brand value through every message, call, or chat, using all the capabilities our AI and ML-based customer service platform can offer.